PROCESSING AND SHIPPING RELATED INQUIRIES:

Processing:
All orders may take 1-3 business days for processing before being shipped.

Shipping/Delivery:
Disclaimer: Klora is not liable if the carrier experiences delay.

Delivery timeframe: All orders are shipped standard. Orders will typically take 3-10 business days to be delivered.

Orders shipped to Hawaii and Puerto Rico may take an additional 1-2 business days.

Shipping Insurance: We offer shipping insurance for an additional $1.99 per order at checkout. This covers lost, stolen, and damaged packages. From the time of delivery of the package, the customer has 48 hours to report a lost, stolen or damaged package. Lost, stolen or missing orders without shipping insurance will be subject to full reorder fees to reissue. 

We strongly suggest you insure your package to avoid additional fees!

Order Modifications, Address Changes & Cancellations: Our warehouse works quickly to make sure your order is fulfilled. Once an order has been generated and locked in our system we will not be able to cancel, refund or change that shipment's date.

Note: Subscription refill shipment cancellation requests must be made within 3 business days prior to your next bill cycle. 

Order Not Received/Missing Package: If your delivery status shows as delivered but you have not yet received the package, we suggest that you contact Customer Service for further assistance. Please keep in mind that you must notify us within 7 business days of delivery.

Note: If you did not select shipping insurance and would still like to receive your package, we will be more than happy to issue a new order for a small stock and shipping fee.

Refused/Unclaimed Packages: Any refused or unclaimed packages will be returned to our warehouse. If a customer requests reshipment of a package due to it being returned to our warehouse, it will be the responsibility of the customer to pay for reshipment of the item.

Missing Items: If your order is missing an item, please contact Customer Service(support@getklora.com) within 7 business days of delivery.

International Shipping: Klora does not offer international shipping at this time. We apologize for any inconvenience!

RETURNS/ REFUNDS/CANCELLATION:

Refunds/Returns: Klora products are consumables and all sales are final. If for any reason you are not satisfied with your purchase, please reach out to our customer support team directly at support@getklora.com.

Order Cancellations:

Our warehouse works quickly and begin the fulfillment process as soon as you place your order. Once an order has been generated and locked in our system we will not be able to cancel, refund or modify the order.

In the event you placed your order in error, please reach out to support@getklora.com immediately. 

Note: Subscription refill shipment cancellation requests must be made within 3 business days prior to your next bill cycle. 

SUBSCRIPTION:

Subscription: By subscribing to our Gut-Renew Monthly Kit and/or Vegan Bloat-Digest Kit, you automatically agree that your subscription will have a recurring monthly charge (every 30 days) and authorize Klora to charge your payment provider at the beginning of your subscription period. Please see below for your subscription pricing term and conditions (Tax and shipping fees not included).

• GUT-RENEW MONTHLY KIT
• First Subscription (50% OFF) = $24.99
• Second Subscription & Onwards = $ 49.99

• VEGAN BLOAT-DIGEST MONTHLY KIT
• First Subscription (50% OFF) = $19.99
• Second Subscription & Onwards = $39.99

50% Off promotional discount is only available one-time per customer.

Subscription Cancellation: It is the customers' responsibility to cancel their subscription a minimum of 3 business days prior to their next recurring charge. You may access your account or check out our FAQ's to follow the instructions to cancel your subscription. If you encounter an issue or need assistance please reach out to our Customer Service (support@getklora.com) and they will be more than happy to assist you.

If you cancel after a recurring change has occurred, please note that we are unable to cancel or issue a refund any outstanding purchases with your subscription.

PRE-EXISTING MEDICAL CONDITIONS AND/OR QUESTIONS ABOUT PRODUCTS.

Pre-Existing Medical Conditions: We ask you consult with your primary care physician prior to using our products. Please follow product use instructions to ensure you receive the full benefits from your products.

PRODUCT FAQs: For all product-related questions, be sure to check out our FAQs